Privacy
Who we are
Imagina is a web-based storefront that offers unique quality goods such as clothing, school materials and collectible toys that allow audiences to showcase their fervent enthusiasm and nostalgia about established anime, manga, comics, animated sitcoms and video-game tales.
Our official and ONLY website address is: https://imagina-extraordinaire.ca
What personal data we collect and why we collect it
We may collect personally identifiable information (“Personal Data”) and information about how our website is being accessed and used (“Usage Data).
When you access the website, we automatically collect the following Usage Data:
- Your IP address
- Browser type
- Browser version
- Pages of our website visited
- Time and date of visit
- Time spent on the pages
- Unique device identifiers
- Other diagnostic data
Your IP address may be associated with your location. We do not otherwise obtain your location data.
We collect the following Personal Data if you voluntarily provide it to us through filling out forms, including the contact form, on our web site:
- Email address
- First and last name
- Date of birth
- Phone number
- Address
In addition, our team will track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will also store comments or reviews, if you choose to leave them.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
All information submitted in contact forms that can be found in imagina-extraordinaire.ca is transmitted to Imagina service administrator through e-mail. Contact form data is to be utilized to resolve a customer care case and provide insights in terms customer service quality – this may include reporting, planning and other business actions.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information.
Our website does not use cookies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We collect your data so that we can:
- Contact you via email because you have indicated that you would like to receive information from us
- Improve our web site
- Monitor usage of our web site
- Detect, prevent and address technical issues
We may share your Usage Data with service providers for technical services related to our web site. We do not share your Personal Data with others unless we obtain your consent to do so.
Data Protection and Security
The security of your data is important to us, and we strive to use commercially reasonable and acceptable means to protect your Personal Data. However, no method of transmission over the Internet, or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
If we suspect that a security breach has occurred, we may attempt to notify you and use reasonable means to alert you.
Disclosure of Data
We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you choose to provide information to us, please note that we transfer and process the data, including Personal Data, to Canada, the United States and Colombia – These are locations in which our team operations reside.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Your data protection rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. We may ask you to verify your identity before responding to requests. If you would like to exercise any of these rights, please contact us at email info@imagina.ca
You have the right to file complaints to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Privacy policies of other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Children’s Privacy
We do not address and we do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to our privacy policy
We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on July 28, 2021.
How to contact us
If you have any questions about our privacy policy, please do not hesitate to contact us.
Email us at: info@imagina.ca
Who we share your data with
Customer data collected by Imagina is to be shared only with internal leadership on a need-to-know basis with the goal of strategizing, planning, or deploying communication actions and also optimize internal efficiencies that may impact customer service quality.
Who on our team has access
Members of our team have access to the information you provide us. For example, both our Service Administrator and Shop Manager can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.