FAQ

Frequently Asked Questions

1. What kind of products do you offer?

We offer a diverse range of products including apparel inspired by popular anime, manga, comics, animated sitcoms, and video game themes. Additionally, we provide high-quality notebooks featuring unique designs related to the same genres.

2. How can I place an order?

Placing an order is easy! Simply browse our website, select the items you like, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete the order.

3. Can I return or exchange items?

Here are some quick considerations:

  • Complete the Return Form within 5 days of receiving the package. If approved, return within 10 days.
  • Keep it original: unwashed, unworn, unaltered, with tags. Ready to return? Hit that button below! Some quick points:
  • Lost/damaged packages in return transit, not our thing.
  • You pay the return shipping.
  • Promo/international orders are final sale.
  • International customs might cause minor delays.
  • Refunds in 15 days, same payment.
  • Cards take up to 30 days for a credit.
  • If you ignore a package, no refund.

Please refer to our Customer Care page for details.

4. What payment methods do you accept?

We accept a variety of payment methods including major credit/debit cards and PayPal. Your payment information is securely processed to ensure your privacy.

5. What types of shipping do you offer?

We offer, flat rate for single product purchases, regular and expedited shipping and free shipping for when you get more than $100 worth of goodies in your cart. For more details, please refer to our Shipping Policy for more details

6. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. The cost will be automatically calculated at the checkout page once you enter the international shipping address.

7. Can I track my order?

Absolutely! The tracking number feature is included in regular and expedited shipping, and free shipping that applies for purchases surpassing $100. Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

8. How can I contact your customer support?

You can reach our friendly customer support team by emailing us at [email address] or using the Contact Us form on our website. We’re here to assist you with any questions or concerns you may have!

9. How do I care for and wash the apparel items?

To ensure the longevity of our apparel, we recommend following the care instructions on the product label. Generally, washing in cold water and air drying is advised to maintain the quality of the print and fabric.

10. Do you offer discounts or promotions?

Yes, we occasionally offer special promotions, discounts, and sales events. Make sure to sign up for our newsletter and follow our social media channels to stay updated on the latest offers!

11. How can I stay informed about new product releases?

You can subscribe to our newsletter to receive notifications about new product releases, restocks, and exclusive offers directly in your inbox.

12. Can I cancel or modify an order after it's been placed?

We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support as soon as possible. Keep in mind that we can’t guarantee changes if the order has already been shipped.

13. How can I stay connected with your community?

Join our vibrant community on Instagram and engage with other fans who share your interests. We encourage you to share your own experiences and photos using our products!

14. What is your privacy policy?

We take your privacy seriously. You can find detailed information about our privacy practices in our Privacy Policy section on the website.

Feel free to reach out at info@imagina-extraordinaire.ca if you have any other questions or need assistance not covered in this FAQ. We’re here to provide you with the best shopping experience possible!